Payments Manager

Job Description

Payments Manager

We are a team - trust is the basis for our cooperation and encourages us to go further and further. We love what we do. We learn every day with the aim of getting better and better. We believe in progress and that is why we invest a lot in our personal and professional development. And that is exactly what we are looking for in our employees. Would you like to be part of our team?

 

The Payments Manager role is crucial in ensuring that all international payments are managed and released in a timely manner, in line with established policies and regulations. Together with the Payments team, you will be helping us fulfil our promise of delivering a premium class experience to our clients, by enabling them to deposit and withdraw funds in a seamless operation whilst leading the team onto further growth.

 

Main Responsibilities:

  • Leading and driving the payment strategy as well as managing and motivating the Payments team

  • Overseeing and reporting on player withdrawals and investigating any escalated transaction discrepancies

  • Managing a cashier and dual wallet system

  • Negotiating both new and existing payment partnerships, and assisting with their integration as necessary

  • Overseeing the testing and quality assurance of newly added payment methods

  • Managing the escalation of payment issues with providers, tech support and other departments

  • Reviewing PSP contracts on a regular basis to ascertain that all processes and fees are in order

  • Delivering a high quality end to end customer experience by ensuring that payments are processed in a speedy and efficient manner

  • Analysing data and performance regarding payment products, and collating reports for use in decision making

  • Maintaining good PSP relationships and following up on performance and transaction issues

  • Maintaining, reviewing and optimising departmental records and documentation for all payment methods, including processes, procedures and analysis from day to day activity records

  • Staying up to date with changing industry requirements and latest trends

 

Requirements:

  • Proven experience in a similar role within the iGaming industry

  • Management or supervisory experience and developing a small team

  • Experience working with PaymentsIQ

  • Strong analytical skills

  • High attention to detail

  • Strong work ethic and a high level of integrity

  • Ability to build successful relationships with both internal teams and external suppliers

OGaming Office

Malta (Headquarters)

Elite Business Centre, Trejqa ta’ Boxbox
Msida, MSD 1840, Malta

Contact Us

Contact@ogaming.com

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