Customer Service Specialist

Job Description

Customer Service Specialist - German Speaking

We are a team - trust is the basis for our cooperation and encourages us to go further and further. We love, what we do. We learn every day with the aim of getting better and better. We believe in progress and that is why we invest a lot in our personal and professional development. And that is exactly what we are looking for in our employees. Would you like to be part of our team?

What will it take? Your qualities

A fast-learner with willingness to put customers first. Fluent/Native verbal and written communication in German as well excellent verbal and written communication skills in English. We’ll be depending on you, as the face of OGaming, to put our customers at the heart of everything you do:

  • Positive mindset and a can-do attitude

  • Passion for delivering outstanding Customer Service.

  • Willingness to learn and go the extra mile

  • Helping our customers with all their enquiries

  • Clarifying OGaming`s Terms and Conditions when it is needed

  • Assisting customers with on-going marketing campaigns

  • Logging tasks in accordance with company guidelines

  • Advising players on responsible gaming tools and acting proactively on player's gaming patterns

  • Escalating and following up customer cases when needed

  • Helping out with translations if needed


What will it be like? The experience
As a European Customer Service Specialist, you will assist our global customer base via Live Chat and Email, with voice coming on-line shortly.. You will be assisting our customers with a wide variety of account queries including payments, login, verification and betting queries. Candidates must be prepared to work any five days from seven. The shift schedule can also include weekend shifts.


What next?
To apply you have to want to put customers first.  Experience desirable but not essential for highly capable, motivated candidates.
If applying to be a Customer Service Specialist you will need:
•    Right to work in Malta or Bulgaria
•    Flexible and willing to work daily/evening shifts including weekends