Payments Specialist

Job Description

Payments Specialist

We are a team - trust is the basis for our cooperation and encourages us to go further and further. We love what we do. We learn every day with the aim of getting better and better. We believe in progress and that is why we invest a lot in our personal and professional development. And that is exactly what we are looking for in our employees. Would you like to be part of our team?

Role description:

The Payments Specialist role is crucial in ensuring that all international payments are managed and released in a timely manner, in line with established policies and regulations. Working as part of a team, you will be analysing deposits and facilitating payouts to our customers, whilst also being involved directly in the configuration of new payment methods on our sites.

 

Main Responsibilities:

  • Processing player withdrawals and investigating any transaction discrepancies

  • Performing transaction reconciliations between PSPs and the back-office system

  • Analysing data and performance regarding payment products, and creation of reports for management to use in decision making

  • Performing testing and quality assurance of newly added payment methods

  • Reviewing PSP contracts on a regular basis to ascertain that all processes and fees are in order

  • Managing the escalation of payment issues with providers, tech support and other departments

  • Maintaining PSP balances and request settlements, and requesting funding where necessary

  • Maintaining good PSP relationships and follow up on performance and transaction issues

  • Maintaining, reviewing and optimising operational records and documentation for all payment methods, including processes, procedures and day to day activity records

  • Supporting the KYC team with document verification and GBG checks as required

 

Requirements:

  • Proven experience in a similar role within the iGaming industry

  • Experience working with PaymentsIQ

  • Strong analytical skills

  • High attention to detail

  • Strong work ethic and a high level of integrity

OGaming Office

Malta (Headquarters)

Elite Business Centre, Trejqa ta’ Boxbox
Msida, MSD 1840, Malta

Contact Us

Contact@ogaming.com

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